Privacy Policy

Introduction

Welcome to Huduma Hub. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform across East Africa. We comply with applicable data protection laws including Kenya's Data Protection Act.

Information We Collect

Personal Information

• Name and contact information (email, phone number)
• Profile information and preferences
• Payment and billing information
• Communication history and service interactions

Automatically Collected Information

• Device information and browser data
• Usage patterns and platform interactions
• Location data (when permitted) for service matching
• Cookies and similar tracking technologies
• Website analytics data (visitor location, page views, referral sources)
• IP address for fraud prevention and geographic analytics

Analytics and Tracking

We use Google Analytics and our own analytics system to understand how users interact with our platform. This includes tracking visitor locations (country, region, city level) to improve our services and measure our reach across East Africa. No personally identifiable information is stored in our analytics.

How We Use Your Information

• Provide and improve our services across East Africa
• Process transactions and communicate about services
• Send important updates and notifications
• Ensure platform security and prevent fraud
• Comply with legal obligations in applicable jurisdictions
• Personalize your experience and match relevant services
• Analyze usage patterns to improve our platform
• Generate anonymized analytics for business insights
• Support geographic expansion across East Africa

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who work on our behalf
• When required by law or to protect our rights
• With your consent for specific purposes
• In connection with business transfers or acquisitions

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication systems
• Compliance with international security standards
• Data backup and recovery procedures

International Data Transfers

As we operate across East Africa, your data may be transferred to and processed in different countries within the region. We ensure appropriate safeguards are in place for any cross-border data transfers, including compliance with local data protection laws.

Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Request data portability
• Lodge complaints with supervisory authorities

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at: