Terms of Service

Introduction

Welcome to Huduma Hub. These Terms of Service ("Terms") govern your use of our platform and services across East Africa. By accessing or using Huduma Hub, you agree to be bound by these Terms and acknowledge that you have read our Privacy Policy.

Description of Service

Huduma Hub is a digital platform that connects service users with local service providers across East Africa. We facilitate bookings, communications, and transactions between users and providers while ensuring security, quality, and trust. Our services include AI-powered matching, secure payments, identity verification, and comprehensive support systems.

User Responsibilities

Account Security

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access
• Ensure all information provided is accurate and up-to-date

Acceptable Use

• Use the platform for lawful purposes only
• Respect other users and service providers
• Do not engage in fraudulent or deceptive practices
• Do not spam or harass other users
• Comply with local laws and regulations in your jurisdiction
• Do not attempt to circumvent platform security measures

Data and Analytics

By using our platform, you acknowledge that we collect anonymized analytics data to improve our services and understand usage patterns across East Africa. This helps us serve users better and expand our reach to underserved communities.

Service Provider Terms

Service providers using our platform agree to:

• Provide accurate information about their services
• Deliver services as described and promised
• Maintain appropriate licenses and qualifications required in their jurisdiction
• Respond to bookings and inquiries promptly
• Treat all users with respect and professionalism
• Complete identity verification process when required
• Comply with local business regulations and tax obligations
• Maintain professional standards appropriate for East African markets

Payment Terms

• All payments are processed securely through our platform using Paystack
• Service fees are clearly displayed before booking in local currency (KES)
• Refunds are subject to our refund policy and may vary by service type
• Platform fees may apply to transactions as disclosed
• Escrow services protect both users and providers during service delivery
• Currency conversion may apply for cross-border transactions within East Africa

Geographic Coverage

Huduma Hub currently operates primarily in Kenya with plans to expand across East Africa. Services and features may vary by location. Users acknowledge that:

• Service availability may differ by geographic region
• Local laws and regulations apply in each jurisdiction
• Payment methods and currencies may vary by country
• We are committed to expanding access to underserved communities

Intellectual Property

All content on Huduma Hub, including but not limited to text, graphics, logos, and software, is the property of Huduma Hub or its licensors and is protected by intellectual property laws.

Limitation of Liability

Huduma Hub acts as an intermediary platform connecting users with service providers. While we implement verification systems, AI-powered matching, and security measures to ensure quality and safety, we are not directly responsible for the actions or services provided by individual service providers. Users acknowledge that service delivery occurs between them and the provider directly.

Dispute Resolution

We encourage users to resolve disputes directly through our messaging system. However, we provide mediation services and have comprehensive procedures in place to handle complaints and disputes fairly. For serious matters, applicable local laws and arbitration procedures in Kenya will govern dispute resolution.

Termination

We may suspend or terminate accounts that violate these Terms. Users may also terminate their accounts at any time through their account settings.

Changes to Terms

We may update these Terms from time to time. We will notify users of significant changes via email or platform notifications.

Contact Information

For questions about these Terms or our services, please contact us at: